Crankplace ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect when you visit crankplace.com (the "Website"), why we collect it, how we use it, and what rights you have in relation to it.
Please read this policy carefully. By using our Website you acknowledge that you have read and understood its contents. If you do not agree with any part of this policy, please stop using the Website.
Important: Crankplace is not authorised or regulated by the Financial Conduct Authority (FCA). Nothing on this Website constitutes financial advice. This Privacy Policy relates solely to the processing of personal data in connection with operating this Website.
The data controller responsible for your personal information is:
Crankplace
604 Tower A, New Trade Plaza, 6 On Ping
Company number: [to be completed]
Email: [email protected]
Where we refer to "data controller" we mean the entity that determines how and why personal data is processed. Where a third party processes data on our behalf (for example an email service provider), they act as a "data processor".
We may collect and process the following categories of personal data:
| Category | Examples | How Collected |
|---|---|---|
| Identity data | First name, last name | Provided by you (e.g. newsletter sign-up, contact form) |
| Contact data | Email address, phone number, postal address | Provided by you |
| Technical data | IP address, browser type and version, time zone, operating system, device type, pages visited, referring URL | Collected automatically via server logs and analytics |
| Usage data | How you interact with the Website, pages viewed, links clicked, session duration | Collected automatically via analytics tools |
| Communications data | Content of messages sent to us via contact forms or email | Provided by you |
| Marketing preferences | Whether you have opted in to receive marketing emails | Recorded when you submit a form or update preferences |
We do not intentionally collect any special categories of personal data (such as data about health, ethnicity, religion, or political opinions). Please do not submit such information to us.
We collect data through the following means:
We only process your personal data where we have a valid legal basis to do so under UK GDPR. The legal bases we rely on are:
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Delivering the Website and ensuring its technical operation | Technical data, usage data | Legitimate interests |
| Responding to enquiries and contact form submissions | Identity, contact, communications data | Contract / legitimate interests |
| Sending marketing emails and newsletters | Identity data, contact data, marketing preferences | Consent |
| Analysing Website usage to improve content and user experience | Technical data, usage data | Legitimate interests / consent (where cookies required) |
| Preventing fraud and maintaining security | Technical data, usage data | Legitimate interests / legal obligation |
| Complying with legal and regulatory obligations | Any relevant data | Legal obligation |
We will not use your personal data for any purpose that is incompatible with the purpose for which it was collected without informing you in advance.
Our Website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit a website. We use the following types:
These are essential for the Website to function and cannot be switched off. They do not require your consent. Examples include session management and security cookies.
We use analytics tools (including Google Analytics) to understand how visitors use the Website — for example, which pages are most visited and how long visitors stay. Analytics cookies require your consent. Data collected is aggregated and anonymised where possible.
We may use third-party advertising or remarketing cookies to show relevant advertising on other websites. These cookies require your explicit consent and will only be set if you have accepted them via our cookie banner.
You can adjust your cookie preferences at any time using our cookie consent tool (accessible via the link in the footer). You can also control cookies through your browser settings — please note that disabling certain cookies may affect the functionality of the Website. For more information, visit
We will only send you marketing emails (including newsletters and promotional content) if you have given us your express consent to do so — for example, by submitting your email address via our newsletter sign-up form and ticking the relevant consent box.
You can opt out of receiving marketing communications at any time by:
Opting out of marketing emails will not affect any communications that are necessary for the provision of services you have requested (for example, a reply to a direct enquiry you have made).
We do not sell your personal data to third parties. We may share your data only in the following limited circumstances:
Some of our third-party service providers are located outside the United Kingdom or the European Economic Area (EEA). Where we transfer your personal data to countries that do not have an equivalent level of data protection to UK law, we ensure appropriate safeguards are in place, including:
You may request further information about the safeguards in place by contacting us at [email protected].
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.
| Data Type | Retention Period |
|---|---|
| Newsletter subscriber data | Until you unsubscribe, then deleted within 30 days |
| Contact form enquiries | 2 years from the date of last contact |
| Server logs and technical data | Up to 12 months |
| Analytics data (aggregated) | Up to 26 months (as per Google Analytics defaults) |
| Cookie consent records | 3 years from consent being given |
After the relevant retention period, data is securely deleted or anonymised. Some data may be retained longer if required by law or where we have a legitimate interest in doing so (for example, to defend or bring a legal claim).
Depending on the circumstances, you have the following rights in relation to your personal data:
How to exercise your rights: Submit your request in writing to [email protected]. We will respond within one month of receiving your request. We may need to verify your identity before processing your request. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.
Our Website is not directed at children under the age of 18 and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us at [email protected] and we will delete the data promptly.
Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.
Crankplace does not collect any personal data from visitors to this Website unless you voluntarily provide it (for example via contact forms or explicit submissions). We do not sell, rent, or trade personal data to third parties. Any personal data you choose to provide will be used only to respond to your enquiry or as set out elsewhere in this policy.
If you believe we hold personal data about you and wish to access, correct or delete it, please contact us using the details in the Contact section below.
In accordance with the California Consumer Privacy Act (CCPA), we do not collect personal information from consumers for the purpose of selling it, and we do not sell personal information to third parties. California residents may exercise their rights under the CCPA by contacting us at the address below.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised.
Where changes are material, we will notify you by posting a prominent notice on our Website and, where we hold your email address, by sending you an email. Your continued use of the Website after any changes constitutes your acknowledgement of the updated policy.
Previous versions of this policy are available on request.
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact our data protection point of contact:
If you are not satisfied with our response, or believe we are not processing your personal data in accordance with the law, you have the [email protected]
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.